Comments on: Burbank’s Secret - Riverside Cafe http://la.foodblogging.com/2006/07/16/770/ foodblogging los angeles Thu, 20 Nov 2008 10:06:02 +0000 http://wordpress.org/?v=2.6.2 By: Jennifer http://la.foodblogging.com/2006/07/16/770/#comment-93836 Jennifer Thu, 09 Nov 2006 20:29:35 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-93836 I'm sorrry that you feel you need to stretch the truth...he followed you outside since you were walking out on a check that the waiter gave you fair warning about the wait...I'm sorry you feel you had a bad experoence there but there are many people that would object to your idea of them... I’m sorrry that you feel you need to stretch the truth…he followed you outside since you were walking out on a check that the waiter gave you fair warning about the wait…I’m sorry you feel you had a bad experoence there but there are many people that would object to your idea of them…

]]> By: Pauline http://la.foodblogging.com/2006/07/16/770/#comment-93772 Pauline Thu, 09 Nov 2006 03:47:52 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-93772 <i>re: Obviously the owner is pushing his own restaurant or is having his friends plug the place.</i> Every review and follow-up comment I post are written objectively. I do not personally know the owners of any of the restaurants I have reviewed. In the case of Riverside Cafe, I have never even met the owner/chef. When I reviewed this restaurant, I doubt the staff was even aware that I was going to write about them. I have not supported or disputed any claims about what happened last night because I was not present. My comment defending Riverside Cafe is based on the numerous times I have dined there and the fact I have received good service every single time. This is not a comment I make about very many restaurants, even my absolute favorites. re: Obviously the owner is pushing his own restaurant or is having his friends plug the place.

Every review and follow-up comment I post are written objectively. I do not personally know the owners of any of the restaurants I have reviewed. In the case of Riverside Cafe, I have never even met the owner/chef. When I reviewed this restaurant, I doubt the staff was even aware that I was going to write about them.

I have not supported or disputed any claims about what happened last night because I was not present. My comment defending Riverside Cafe is based on the numerous times I have dined there and the fact I have received good service every single time. This is not a comment I make about very many restaurants, even my absolute favorites.

]]> By: RC http://la.foodblogging.com/2006/07/16/770/#comment-93765 RC Thu, 09 Nov 2006 01:57:26 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-93765 It was a full kick, which caused bruising. I never got in anyone's face. I never left my table until finally I got fed up and threw my napkin on the table and walked out. They FOLLOWED me to my vehicle. Obviously the owner is pushing his own restaurant or is having his friends plug the place. Fact was, they were rude, I lost my patience and left and they followed me an one of them assaulted me. Again I'm sure I missed a great filet of sole, but it isn't worth the horrid service and violent abuse when I'm paying for a nice meal. This was such a disappointment, as I thought I'd found a true gem where a person alone isn't mistreated. If they'd brought the gazpacho the first time I asked, there would've been a huge tip, as I was soo hungry!!! Bottom line: NOTHING WARRANTS VIOLENCE, AND THIS WAS NOT A LITTLE TAP. IT WAS A SCARY KICK!! And the attitude started from the time I ordered the sole. It was a full kick, which caused bruising. I never got in anyone’s face. I never left my table until finally I got fed up and threw my napkin on the table and walked out. They FOLLOWED me to my vehicle. Obviously the owner is pushing his own restaurant or is having his friends plug the place. Fact was, they were rude, I lost my patience and left and they followed me an one of them assaulted me. Again I’m sure I missed a great filet of sole, but it isn’t worth the horrid service and violent abuse when I’m paying for a nice meal. This was such a disappointment, as I thought I’d found a true gem where a person alone isn’t mistreated. If they’d brought the gazpacho the first time I asked, there would’ve been a huge tip, as I was soo hungry!!! Bottom line: NOTHING WARRANTS VIOLENCE, AND THIS WAS NOT A LITTLE TAP. IT WAS A SCARY KICK!! And the attitude started from the time I ordered the sole.

]]> By: Pauline http://la.foodblogging.com/2006/07/16/770/#comment-93760 Pauline Thu, 09 Nov 2006 01:37:07 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-93760 Since I was not there last night, I can't respond to either comments above. I know I have never once had a quality of service (or food) issue at Riverside Cafe. I stand behind my original review of this restaurant and remain a huge fan of this place. I hope the above comments will not detour anyone from trying or returning to Riverside Cafe. Since I was not there last night, I can’t respond to either comments above. I know I have never once had a quality of service (or food) issue at Riverside Cafe. I stand behind my original review of this restaurant and remain a huge fan of this place. I hope the above comments will not detour anyone from trying or returning to Riverside Cafe.

]]> By: Jennifer http://la.foodblogging.com/2006/07/16/770/#comment-93759 Jennifer Thu, 09 Nov 2006 01:17:18 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-93759 In response to the review above me I would like to say that I was in the riverside cafe last night at the same time the man writing the review above me was and what you are saying is a complete exageration yes the food did take a while but considering there was about 20 people in there obviously not over booked but enough to slow down one waiter and one chef...with the physical part I was sitting outside...and you came into the waiters face first...didn't write that part did you? Did you write that you told most of the restaurant that you were stoned during this? No..anyway...The chef heard you yeling and obviously ran outside to make sure the waiter is safe.. The chef then tried to get you back to your car calmly to walk away from the waiter..when you did FINALLY get back to your car it was not a full blown kick it was a tap he still doesn't have any right to touch you I know but there is no need for you to act how YOU did In response to the review above me I would like to say that I was in the riverside cafe last night at the same time the man writing the review above me was and what you are saying is a complete exageration yes the food did take a while but considering there was about 20 people in there obviously not over booked but enough to slow down one waiter and one chef…with the physical part I was sitting outside…and you came into the waiters face first…didn’t write that part did you? Did you write that you told most of the restaurant that you were stoned during this? No..anyway…The chef heard you yeling and obviously ran outside to make sure the waiter is safe.. The chef then tried to get you back to your car calmly to walk away from the waiter..when you did FINALLY get back to your car it was not a full blown kick it was a tap he still doesn’t have any right to touch you I know but there is no need for you to act how YOU did

]]> By: RC http://la.foodblogging.com/2006/07/16/770/#comment-93748 RC Wed, 08 Nov 2006 21:57:07 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-93748 I am a high functioning autistic of 60 years of age, and work hard in the music industry. Sometimes my patience works against me, but it didn't warrant the treatment that I received last night at Riverside Cafe. Not only did it reflect lack of compassion, but it culminated in an unwarranted VIOLENT assault on me/ I had previously dined there once and was very happy. I was the only customer, and they treated me like a guest. Service was prompt. Dining alone, that's important as I have nobody to talk with while waiting for the food. Last nite, I returned after a long day of car hassles. I was very hungry and wanted very badly to pamper myself with good food and service. But it turned into an evening from hell. The place was not busy, but there were a few tables. It was around 7:30pm. First, I ordered a sole dish, and the owner/chef came out of the kitchen and complained that I was ordering the wrong version and that the sole was so good I'd like it better plain. I told him that I wanted the shrimp topping and the sauce and he grudgingly walked away as if I'd offended him. Even the waiter apologized for him and said it wasn't me. I ordered a side salad and cold gazpacho. I explained that I was starving and wanted the cold soup first. He came back with the salad right away, but for the next 15 minutes I waited for the soup. I asked the waiter, who seemed more concerned with a larger table. Seems he forgot that I tip well. Around 5 minutes into the wait, after I'd finished my salad and half of my bread, he said "promise it's coming." I asked if it had to be made to order. He said no, but there was a table for six ahead of me. I asked politely if he'd just steal a moment and bring my soup now, as I was uncomfortable twittling my thumbs. Still no soup. After at least 15 minutes since I'd ordered the soup, I got up, threw my napkin down and walked out. The waiter followed me out. That's when my anxieties died down enough to realize that I needed to pay for the salad, so I pulled out my wallet. At that point, the owner/chef came out and confronted me physically, declining my offer of money for the salad. Again, I said all I wanted was to have a great meal and to be treated decently. He rushed at me and demanded that I leave his parking lot. As I was getting into my vehicle, he kicked me in the hip. I would guess that I missed a great filet of sole, but not worth being treated like crap and assaulted physically. I work with a handicap, but even a "normal" person doesn't deserve to be met with violence other than in self defense. Soo, if you don't mind taking a chance on bad service and attitude and a violent owner, then enjoy the fine cuisine. I am a high functioning autistic of 60 years of age, and work hard in the music industry. Sometimes my patience works against me, but it didn’t warrant the treatment that I received last night at Riverside Cafe. Not only did it reflect lack of compassion, but it culminated in an unwarranted VIOLENT assault on me/ I had previously dined there once and was very happy. I was the only customer, and they treated me like a guest. Service was prompt. Dining alone, that’s important as I have nobody to talk with while waiting for the food. Last nite, I returned after a long day of car hassles. I was very hungry and wanted very badly to pamper myself with good food and service. But it turned into an evening from hell. The place was not busy, but there were a few tables. It was around 7:30pm. First, I ordered a sole dish, and the owner/chef came out of the kitchen and complained that I was ordering the wrong version and that the sole was so good I’d like it better plain. I told him that I wanted the shrimp topping and the sauce and he grudgingly walked away as if I’d offended him. Even the waiter apologized for him and said it wasn’t me. I ordered a side salad and cold gazpacho. I explained that I was starving and wanted the cold soup first. He came back with the salad right away, but for the next 15 minutes I waited for the soup. I asked the waiter, who seemed more concerned with a larger table. Seems he forgot that I tip well. Around 5 minutes into the wait, after I’d finished my salad and half of my bread, he said “promise it’s coming.” I asked if it had to be made to order. He said no, but there was a table for six ahead of me. I asked politely if he’d just steal a moment and bring my soup now, as I was uncomfortable twittling my thumbs. Still no soup. After at least 15 minutes since I’d ordered the soup, I got up, threw my napkin down and walked out. The waiter followed me out. That’s when my anxieties died down enough to realize that I needed to pay for the salad, so I pulled out my wallet. At that point, the owner/chef came out and confronted me physically, declining my offer of money for the salad. Again, I said all I wanted was to have a great meal and to be treated decently. He rushed at me and demanded that I leave his parking lot. As I was getting into my vehicle, he kicked me in the hip. I would guess that I missed a great filet of sole, but not worth being treated like crap and assaulted physically. I work with a handicap, but even a “normal” person doesn’t deserve to be met with violence other than in self defense. Soo, if you don’t mind taking a chance on bad service and attitude and a violent owner, then enjoy the fine cuisine.

]]> By: Jennifer http://la.foodblogging.com/2006/07/16/770/#comment-54591 Jennifer Mon, 14 Aug 2006 01:43:46 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-54591 The food at riverside cafe is absolutly amazing...and i found the service to be flawless. My personal favorite is the veggie cous cous, perfect for us vegetarians. I've never been in the night so maybe you went in the night sharon. But the day crew seems to have it very together. Extremely friendly and there for your every need. I always seem to get the little brown haired waitress with the big smile, i think she might be the daughter of the owner Pauline was talking about. A great team i can see. The food at riverside cafe is absolutly amazing…and i found the service to be flawless. My personal favorite is the veggie cous cous, perfect for us vegetarians. I’ve never been in the night so maybe you went in the night sharon. But the day crew seems to have it very together. Extremely friendly and there for your every need. I always seem to get the little brown haired waitress with the big smile, i think she might be the daughter of the owner Pauline was talking about. A great team i can see.

]]> By: Sharon http://la.foodblogging.com/2006/07/16/770/#comment-38748 Sharon Tue, 25 Jul 2006 01:15:46 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-38748 We liked the food but found the service to be very slow. This is a place to go when you've got plenty of time. We liked the food but found the service to be very slow. This is a place to go when you’ve got plenty of time.

]]> By: Pauline http://la.foodblogging.com/2006/07/16/770/#comment-37938 Pauline Wed, 19 Jul 2006 16:28:01 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-37938 Let me know how you like it, especially if you go for dinner. I'm a bit curious about that. Let me know how you like it, especially if you go for dinner. I’m a bit curious about that.

]]> By: Darlene http://la.foodblogging.com/2006/07/16/770/#comment-37935 Darlene Wed, 19 Jul 2006 15:26:08 +0000 http://la.foodblogging.com/2006/07/16/770/#comment-37935 It's in my neck of the woods! I will definitely have to try it soon. Great review. It’s in my neck of the woods! I will definitely have to try it soon. Great review.

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