Comments on: Yummy Cupcakes are, well, Yummy

By: Sammy

Sammy — Fri, 04 Jul 2008 04:37:45 +0000

I have noticed that Yummy Cupcakes has had a new staff. I saw two clean teenage looking kids following around one of the not-much older employee. I hope this knew change in staff helps out with you unsatisfied customers. When I went in there the other day i had to buy the Banana Split cupcake. I actually sat there and split the cupcake with my daughter and we thought that the people working there were really great. They all had smiling faces and not that fake facade i see from other food places. I’m not to big of a fan of Sprinkles because of the long line, and as soon as you enter the actual store, it’s as big as a broom closet. And I’m still pretty iffy with this new Vanilla place opening up down the street from Yummy Cupcakes because the menu style is exactly the same as Yummy Cupcakes. All in all i was satisfied with the service and product that Yummy Cupcakes gave me. I will definitley be returning and recommending.

By: Jonah

Jonah — Sat, 29 Sep 2007 00:23:35 +0000

seriousLEE - I notice that you have trashed both Crumbs and Yummy Cupcakes, while propping up Sprinkles. Do you have a vested interest there?

By: seriousLEE

seriousLEE — Sat, 29 Sep 2007 00:03:48 +0000

I had the worst experience at Yummy Cupcakes in Santa Monica. The service is awful. The woman helping me dropped two of my cupcakes and then gave them to me after they were a little demented…i didn’t say anything cuz i was trying to be nice. Then she took about 10 minutes folding a box(sprinkles has boxes stocked and made already). I then gave her my credit card and she rang me up. I asked for a receipt and she rolled her eyes at me as if i’m crazy for wanting one. I looked at it and said nicely, ” I think you might have over charged me”. She grabbed the receipt from my hand made a huffing and puffing noise and got a supervisor and both of them did not give me the slightest apology. She just handed me a random wad of cash. I had ordered a coffee and the woman says to me ” maybe this is yours” and hands me the coffeee without even knowing if it was mine or not. They have no milk or anything for the coffee and when i took a sip of it it was FREEZING COLD. i’m not exaggerating here i dont know how it is possible to hand someone the coffee that cold so i took it to the lady and asked do you have any coffee that was just brewed? and they say “no”. again no apology. and i said do you at least have a bag for my many cupcakes? and she says we are all out of bags. I will NEVER go back here again. I would recommend going to sprinkles where the customer service is number one and the employees are sweet as can be- not to mention better on the eye!

By: Diego

Diego — Thu, 09 Aug 2007 08:34:00 +0000

The customers bad days shouldnt relfect the way the staff of YC reacts, I dont walk into Mc Donalds with a bad attitude and expect them to make me smile with a discount on my burger or for them to go out of their way to microwave it better. Reality is reality and i am with it as its obvious you people arent, I have never had a negative experience there and they are working people just as you and i are, I am sorry you are so superficial that you have to bad mouth people trying to earn a living on the internet because you dont have the guts to complain to them face to face, and not that this matters but i am in business with a few of the same people YC is in business with in the movie industry and they have been completely happy, so as far as anyone cares your opinion has no relevance or substance here, for godssake man up and ask for the manager and complain face to face!

By: nancy

nancy — Thu, 09 Aug 2007 04:30:14 +0000

Patty,

You are so defensive over customers reactions to YOUR service! You should stop and try to correct people from walking out the door with such bad experiences. IT IS YOUR JOB to give the best experience possible and YOU ARE NOT ALLOWED TO HAVE A BAD DAY OR SAY A CUSTOMER IS WRONG! Suck it up like the rest of us do and ALLOW YOUR CUSTOMERS TO HAVE A BAD DAY!! MAKE THEIR DAY BETTER!
Your comments lead me to believe they are absolutely correct about your service.

By: PattyJean

PattyJean — Sat, 23 Jun 2007 01:40:03 +0000

For Kscrew - You failed to mention that you yelled at the staff and screamed at the top of your lungs at the counter in the store. If you want to talk the owner leave a message for them. Do not demand their cell phone number and hang up when you don’t get it. People work hard at their jobs everyday. Having the ability to speak ill of others through the internet does not mean you have to speak lies. Each of us shoud be responsible for our actions and should treat others with respect. Even toward people who work at a cupcake store and you feel that gives you the right to put them down and be condesending. If you truly have an issue, call and speak to an owner. They care very much about their guests and return all calls. They don’t however give their private cell phone numbers out. If you just want to complain - keep doing this. PS - Dark chocolate frosting is brown not pink.

By: kscrew

kscrew — Thu, 07 Jun 2007 19:47:07 +0000

OMG! beopenguin i know exactly how you feel! I went to the burbank location and my friend and i were treated so disrespectfully by some guy who said he was the supervisor of the whole store. We placed an order like a month in advance and when we went to pick it up it was totally worng. They did fix it, but in the process the ‘manager’ would make rude condescending remarks about how its not the end of the world and we’ll have bigger problems in our lives than this. I was completely appalled at the customer service or lack thereof, i will never ever go back there again. And when i called back to speak to the owner he wouldn’t give me any information and continued to be rude offensive. Don’t ever order cupcakes from this store… i certainly won’t!

By: beopenguin

beopenguin — Wed, 09 May 2007 20:31:06 +0000

You may feel however you like. I stand by my story. It is also why I put my email in the post in hopes that the owners would contact me. I have nothing against the product. In fact, I think they are the best cupcakes I’ve ever had. Especially the Red Velvet. It’s the service I have a problem with. In look in the past, I’ve commented normally positive things. In fact, I believe I was one the few people defending Off Vine in Hollywood. You may slander me any way you like kind ladies and gentlemen, but I stand my experiences at Yummy.

By: Jess

Jess — Mon, 07 May 2007 23:29:35 +0000

Well. I USED to be a huge fan of Yummy Cupcakes. I would make the trek from West Hollywood to Burbank on a weekly basis. I posted on my Flickr page how much I love the cupcakes. And then, the service got crappy (it was never great to begin with), the cupcakes got smaller, and they stole some of my photos and used them as advertising on their site. I’ve told them several times that I would like is for them to ackowlege my photos by listing who took the picture (ME), but I have gotten the cold shoulder. I will never eat there again.

And I hate that they have opened on the Promenade. Amy’s Baby Cakes aka Vanilla Bake Shop is opening there soon. And I hope Amy creams them! She’s making all of my wedding desserts! I encourage everyone to check out the shop when it opens. Not only are her cakes delicious and the ice box desserts classically wonderful, Amy is very sweet.

By: Tyler

Tyler — Mon, 07 May 2007 22:30:57 +0000

By the way, noticed on the way back from there, that there’s also some Vanilla Bake Shop, opening soon a couple blocks away from Yummy.

http://www.vanillabakeshop.com/

So expect more cupcakin’ competition in the area.